Free resource

The KPI library

Ready-made KPIs for every perspective, with units and direction. Search, filter and add the ones you need to your workspace.

Revenue growth rate

Change in revenue versus the same period last year.

Finance%↑ higher is better+ Add
Gross profit margin

Gross profit as a share of revenue.

Finance%↑ higher is better+ Add
Operating profit margin

Operating profit as a share of revenue.

Finance%↑ higher is better+ Add
Current ratio

Current assets divided by current liabilities.

FinanceRatio↑ higher is better+ Add
Days sales outstanding

Average days to collect receivables.

FinanceDays↓ lower is better+ Add
Operating cash flow

Net cash from operating activities.

FinanceCurrency↑ higher is better+ Add
Cost-to-income ratio

Operating expenses over total income.

Finance%↓ lower is better+ Add
Budget performance

Actual spend versus budget.

Finance%↓ lower is better+ Add
Customer satisfaction (CSAT)

Share of satisfied customers in surveys.

Customers%↑ higher is better+ Add
Net Promoter Score

Likelihood customers recommend you.

CustomersScore↑ higher is better+ Add
Customer retention rate

Share of customers who keep buying.

Customers%↑ higher is better+ Add
New customers ratio

New customers as a share of all customers.

Customers%↑ higher is better+ Add
Customer acquisition cost

Average cost to win a new customer.

CustomersCurrency↓ lower is better+ Add
First response time

Average time to answer an enquiry.

CustomersHours↓ lower is better+ Add
Lead conversion rate

Share of leads that become customers.

Customers%↑ higher is better+ Add
On-time delivery

Orders delivered by the promised date.

Processes%↑ higher is better+ Add
Inventory turnover

How often inventory is sold and replaced.

ProcessesTimes↑ higher is better+ Add
Order cycle time

Days from order to delivery.

ProcessesDays↓ lower is better+ Add
Processes automated

Number of processes improved or automated.

ProcessesNumber↑ higher is better+ Add
Error rate

Errors per 1,000 transactions.

ProcessesNumber↓ lower is better+ Add
Audit findings closed on time

Share of findings closed by the due date.

Processes%↑ higher is better+ Add
System availability

Uptime of critical systems.

Processes%↑ higher is better+ Add
Employee retention rate

Share of employees who stay.

People%↑ higher is better+ Add
Employee engagement

Share of engaged employees.

People%↑ higher is better+ Add
Training hours per employee

Average training hours in the period.

PeopleHours↑ higher is better+ Add
Internal promotion rate

Share of roles filled internally.

People%↑ higher is better+ Add
Time to fill

Average days to fill a vacancy.

PeopleDays↓ lower is better+ Add
Cost per hire

Average cost of each hire.

PeopleCurrency↓ lower is better+ Add
Employee NPS

Likelihood employees recommend you as an employer.

PeopleScore↑ higher is better+ Add
Development plan completion

Share of IDPs completed on time.

People%↑ higher is better+ Add

Want KPIs tailored to you?

Kipprs AI suggests KPIs for each of your objectives.