Legal

Cancellation and refunds

Last updated: October 2026

1. Cancelling

An administrator can cancel at any time from Settings → Billing → Manage billing. Cancellation takes effect at the end of the current billing period; until then the service continues as normal and no further payments are taken.

2. Monthly subscriptions

Monthly payments are not refunded for the remainder of a month that has started.

3. Annual subscriptions

If you cancel within 14 days of the first annual payment, we refund it in full. After 14 days, the annual payment is not refunded, and the subscription runs to the end of the paid year.

4. Removing users

Removing users does not produce a cash refund; the unused amount is credited to your next invoice.

5. Mistakes

Duplicate charges or charges made in error are refunded in full once confirmed.

6. Free trials

Nothing is charged during a free trial, so there is nothing to refund.

7. How refunds are paid

Refunds go back to the card used for the payment, usually within 5–10 business days depending on the bank.