Billing and renewals

1. Prices

Prices are listed per user per month in Saudi riyals on our pricing page. Taxes such as VAT are added where the law requires and shown on the invoice.

2. Monthly or annual

• Monthly: charged at the start of each month.
• Annual: charged once for the year at the discounted annual rate.

3. Users counted

A subscription is charged for the organisation’s users who are active or have a pending invitation. Disabled users are not counted. When users are added or removed, the amount is adjusted automatically and prorated for the rest of the billing period: an increase is charged, and a decrease is credited to the next invoice.

4. Automatic renewal

Subscriptions renew automatically at the end of each period using the card on file, until cancelled. The renewal date is shown on the Billing page in Settings.

5. Payment methods and invoices

Payments are processed by Stripe; we never see or store card numbers. Visa, Mastercard and Apple Pay are accepted. Administrators receive an emailed receipt for each payment and can see every invoice on the Billing page.

6. Failed payments

If a payment fails, administrators are notified by email and in the app, and the payment is retried automatically over the following days. If it still cannot be collected, the subscription ends and the organisation returns to the trial-ended state: its data is kept and its administrator can renew at any time.

7. Price changes

We will email administrators at least 30 days before a price change applies to an existing subscription. It takes effect from the next renewal after that notice.

8. Questions

See Cancellation and refunds, or contact us.